Refund policy

Last updated: October 6, 2026

Storage box is operated by 新乡市源旭商贸有限公司. We want you to be satisfied with your purchase. Contact tank666888@outlook.com for returns, refunds, damaged items or delivery problems.

30-day returns

You may request a change-of-mind return within 30 calendar days after receiving your order. The item must be unused, clean, undamaged and complete with its original parts and accessories. Please include the original packaging where possible and protect the item adequately for its return journey. Keep your order number or other proof of purchase. These conditions apply to our voluntary return offer and do not limit your rights for faulty or misdescribed goods.

How to start a return

  1. Email us your order number, the item you wish to return and the reason. For damaged, faulty or incorrect items, include photos where reasonably available.
  2. We aim to reply within 2 business days with return instructions and any applicable prepaid label or reimbursement arrangements.
  3. For an eligible change-of-mind return, send the item within 14 calendar days after our return instructions, using a tracked service and keeping your receipt.

Please contact us before sending a parcel so we can match it to your order. A return authorization is not a condition for exercising a mandatory legal right. Use the return address below and include your order number so we can identify your parcel.

Return address

Recipient: 新乡市源旭商贸有限公司 (Storage box)
Room 104, Building 1, Shangcheng Jiayuan
Huixian City, Xinxiang, Henan 453600
China
河南省新乡市辉县市尚成家园1幢104号，453600，中国
Telephone: +86 156 3738 5000

Our return address is in China. International return postage can be significant; check the cost with your carrier before placing an order or choosing a change-of-mind return.

Who pays return costs?

  • Change of mind, ordering the wrong size or selecting the wrong item: you pay the actual return postage. We do not charge a restocking fee. Standard delivery to you is included in our product prices, and we do not charge a separate outbound shipping fee. For an approved return, we refund the amount actually paid for the returned item without deducting an outbound shipping charge.
  • Faulty, damaged, incorrect or materially misdescribed goods: we bear the reasonable return shipping cost when a return is needed. Contact us first so we can arrange a prepaid label or agree reimbursement. We will provide the appropriate refund, replacement or other remedy, as required by law. Please do not pay expensive return postage before speaking to us.

Damaged items, missing parcels and exchanges

Please inspect your delivery and tell us promptly if anything is damaged, faulty, incorrect or missing. Keep the packaging and available photos to help us investigate. A delay in reporting does not remove your mandatory rights. For a parcel that has not arrived, contact us and we will investigate with the carrier and arrange a replacement or refund where appropriate.

For a different size or color, contact us about returning the original item and ordering a replacement. Availability must be confirmed; we do not guarantee a direct exchange.

Refund timing

We will inspect a returned item promptly and notify you of the outcome. For an approved return, we aim to issue the refund to your original payment method within 7 business days after receiving and checking the item. Your bank or payment provider may need up to 10 additional business days to post it. Any shorter mandatory refund deadline takes priority. If a return is not required, we will confirm when the refund is issued. We do not require you to accept store credit instead of a refund you are entitled to receive.

Order changes and cancellations

Email us as soon as possible if you need to change or cancel an order. If it has not been dispatched, we will try to stop it and refund the payment. Once dispatched, address changes or cancellation may not be possible, but eligible returns and statutory cancellation rights remain available. If we cannot ship within the promised timeframe, we will contact you with an updated estimate and offer cancellation and a refund where required.

Your legal rights

This policy does not exclude or limit mandatory consumer rights. Where applicable, this includes statutory rights for faulty goods and a 14-day withdrawal right for qualifying consumers in the European Union or United Kingdom. Contact us to exercise any applicable right; mandatory law takes priority over our voluntary conditions.

Customer support: tank666888@outlook.com | +86 156 3738 5000