Shipping policy

Last updated: October 6, 2026

Storage box is operated by 新乡市源旭商贸有限公司. Most orders are shipped from China. Selected products are shipped from the United States.

Delivery destinations

We deliver to eligible United States addresses accepted at checkout. Available shipping options and any address restrictions are shown before you pay. Contact us before ordering if your address is not accepted.

Order processing

Orders are normally prepared for dispatch within 1–5 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays. Processing time is separate from the transit estimates below. If we expect a delay, we will contact you with an updated estimate.

Estimated transit time

Orders shipped from China to the United States: approximately 7–18 business days after dispatch.
Orders shipped within the United States: approximately 2–7 business days after dispatch, where a product is dispatched locally.

These are estimates, unless a guaranteed delivery service is expressly offered. Delivery may be affected by the destination, customs checks, public holidays, severe weather or peak periods. An order may arrive in separate parcels. Split deliveries remain free, with no additional outbound shipping charge.

Free standard shipping

All orders include free standard shipping to eligible United States addresses, with no minimum order value. Our product prices include standard delivery. The standard shipping charge at checkout is US$0.00, regardless of order value or discounts. We do not add a separate outbound shipping fee or shipping surcharge after payment.

Tracking and address changes

We will email available tracking details after dispatch. The first tracking scan may take a few business days to appear. Separate parcels may have separate tracking numbers. Contact us if you have not received tracking after the processing period or need help with an update.

Check your delivery address and email carefully. Contact us immediately to request a correction; changes may not be possible after dispatch. If an address issue prevents delivery, contact us so we can discuss an appropriate solution.

Taxes and customs

Taxes and duties collected by us are shown at checkout. International shipments may require customs clearance, and additional import charges can depend on the destination and shipping route. Contact us before ordering if you need clarification. We will disclose any additional charge known to us before payment. Your mandatory consumer and pricing rights remain applicable.

Delayed, missing or damaged deliveries

If we expect to miss a promised dispatch or delivery timeframe, we will notify you, provide an updated estimate and offer cancellation and a refund where required by law. You can contact us if you do not agree to wait.

For a missing, lost, damaged or incorrect delivery, email us your order number and available details. We will investigate with the carrier and arrange the appropriate refund, replacement or other remedy. A tracking status alone does not remove your consumer rights.

Returns and contact

Our Refund Policy explains the 30-day voluntary return offer, costs and return address in China. Please contact us for instructions before posting a return.

Email: tank666888@outlook.com
Telephone: +86 156 3738 5000
We aim to reply within 2 business days.